Audience: New sales associates joining MarketOps. They have limited knowledge about market research or the company's tools and services.

Business Problem: The new sales associates may not be fully knowledgeable about all the tools and services offered by MarketOps. Maintaining and onboarding new clientele will be absolutely necessary to meet the company's goal of increasing their sales by 15% in the upcoming year.

Solution: The objectives for this module include identifying the type of client MarketOps serves, as well as, determining the product or service that meets a client's needs. By engaging in scenario-based learning and evaluation, sales associates can hone their recently acquired expertise. These skills will establish a solid groundwork for successfully onboarding and retaining of clients. 

Process:   Using the components of the ADDIE/SAM model a needs analysis was conducted in order to identify the essential knowledge and skills needed to address learning gaps. Content was chunked strategically to align with the established learning objectives and reduce cognitive load. Engaging interactions were purposefully crafted to enhance user involvement and long-term knowledge retention. Through multiple iterations of development and feedback on Design Documents, Storyboards, and the Storyline module, a comprehensive learning solution was crafted. Assessments aligned with Kirkpatrick's second and third levels of evaluation were included in the learning solution to evaluate acquired knowledge and skills, as well as the impact of the module on organizational objectives. 

Audience: On site residential property managers. They may possess some background in property management, however, they might be inexperienced when it comes to carrying out evictions. 

Business Problem: Tenants violating their lease agreements are leading to property damage and financial losses. To reduce these issues, on-site property managers must comprehend and follow the necessary steps in the eviction process to lawfully remove non-compliant tenants. 

Solution: The objectives of this module focus on carrying out crucial legal steps for resident evictions. This encompasses identifying legal reasons for lease termination, serving the appropriate eviction notice for lease breaches, and guaranteeing the correct delivery of the notice. By engaging in scenario-based assessments, property managers can practice their abilities and expertise to effectively manage a lawful eviction process. 

Process:  Utilizing the ADDIE/SAM model components, a needs analysis was carried out to pinpoint the crucial knowledge and skills required to bridge learning gaps. Content was strategically divided to match the established learning goals and lessen cognitive strain. Interactive elements were thoughtfully designed to boost user engagement and ensure lasting knowledge retention. Through numerous rounds of development and feedback on the Design Document and the Rise module, a comprehensive learning solution was formulated. Assessments corresponding to Kirkpatrick's second and third levels of evaluation were integrated into the learning solution to assess gained knowledge and skills, along with the module's impact on organizational objectives.